So… what is ROOM?
ROOM (the Refugee Organisation of Milton) is a small group of local volunteers who came together to help one refugee family settle, feel safe, and find a sense of belonging here in the South Shoalhaven. The group works under Australia’s Community Refugee Integration and Settlement Program (CRISP), which supports communities across Australia to welcome refugee families in practical, locally led ways.
Why do community refugee sponsorship programs exist?
Around the world, many people are forced to leave their homes because it’s no longer safe to stay. Programs like CRISP exist so families who arrive in Australia through the humanitarian program aren’t left to figure everything out alone, instead, they’re welcomed directly into a community that can walk alongside them.
Who is the family ROOM is supporting?
ROOM is supporting a family of six who arrived in the South Shoalhaven about four and a half months ago. After many years living as refugees, they’re now starting a new chapter of life in the Milton / Ulladulla community.
What were their first days like here?
Everything was new, from the language to the systems to everyday routines. What they encountered, though, was a warm welcome from ROOM and the Milton–Ulladulla community: people ready to help them settle into a home, find their feet, and begin connecting with daily life.
What has the settlement looked like so far?
In a relatively short time, the family has moved into long-term housing, the children have started school and preschool, and daily routines are beginning to take shape. There’s also been room for joy: creative activities like singing and sewing, playgroups, and time spent in local community spaces.
What’s actually involved in settling a family?
A lot more than people often realise. There’s housing, schooling, healthcare, transport, paperwork, and learning how different systems work. Alongside all of that is the slower, important work of building confidence and independence, so families can gradually manage everyday life on their own terms.
What have been some of the trickier parts?
Language has been a big one, as it touches almost everything: school, health, work and independence. Catching up on schooling after disrupted education, accessing healthcare, and getting around in a regional area have also taken time and patience.
How has the local community been involved?
The response from the South Shoalhaven community has been incredibly generous. People have helped furnish a home, offered tutoring and translation, provided transport, healthcare, swimming and creative opportunities, and shared friendship and encouragement. Connections made through the Community Connect South Shoalhaven Community Expo were especially important in linking ROOM with local schools, services and community groups early on.
What difference does community connection really make?
Beyond the practical help, connection creates belonging. Over time, confidence grows, routines settle, and small moments of joy start to appear: shared meals, learning new skills, laughing, singing, and simply being part of everyday community life.
How can people support?
ROOM welcomes support from people who can offer English conversation, tutoring, budgeting or financial mentoring, and water and beach safety skills. Just as importantly, both ROOM and the family value everyday human connection, shared activities, simple conversations, and inclusive community spaces.